Field Collection Officer - Cirebon (Unlimited Bonus Potential)

Join Indodana as a Field Collection Officer in Cirebon, Jawa Barat and become a key player in delivering tailored financial solutions to our valued customers. This role offers a dynamic opportunity to leverage your negotiation skills while enjoying unlimited bonus potential. In this role, you will visit customer locations to resolve payment issues, negotiate payment plans, and ensure customer satisfaction. Indodana is a leading fintech company in Indonesia, known for its innovative digital lending solutions and commitment to customer service.

As a Field Collection Officer, you will be responsible for visiting customer locations to resolve payment issues, negotiate payment plans, and ensure customer satisfaction. You will work closely with our customer service team to provide the best possible experience for our customers. This role is perfect for individuals who are detail-oriented, have excellent communication skills, and are passionate about helping others.

📋 Tanggung Jawab Pekerjaan

• Visit customer locations to resolve payment issues and negotiate payment plans.
• Ensure customer satisfaction by providing excellent service and support.
• Document all interactions and follow up on unresolved issues.
• Work closely with the customer service team to provide consistent and high-quality service.
• Leverage negotiation skills to find mutually beneficial solutions for customers.
• Monitor and report on collection performance metrics.
• Stay updated on company policies and procedures related to collections.
• Participate in training and development programs to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role, preferably in the financial services industry.
• Strong negotiation and communication skills.
• Excellent problem-solving and decision-making abilities.
• Detail-oriented with a focus on accuracy and completeness.
• Ability to work independently and as part of a team.
• Proficiency in using Microsoft Office Suite (Excel, Word).
• Valid driver's license and reliable transportation.
• Ability to work flexible hours, including evenings and weekends.

🛠️ Keahlian

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